We are an award-winning home care provider owned by husband and wife team, Paul and Maddie Watts. Paul and Maddie each have more than thirty years of hands-on experience in care and have strong connections with the Kent area. Our goal is to provide the highest quality of care available.
Maddie has personal experience of the difficulties experienced when trying to find home-care for a loved one. She says, “When my father became unwell, he needed care visits every day. Each visit was just about 30 minutes and although the carers were helpful, they were always rushed and needed to hurry so that they could get to their next appointment on time.” Inchwater Home Care ensures more dignified and respectful levels of care by encouraging longer visit times.
Maddie says “One of the main bugbears my father had was the constant change in staff; I don’t think he had the same carer twice in any one week. They didn’t know him, or understand his needs”. Your Inchwater caregiver will be personally introduced to you by the Care Manager, so that there is a continuity of care. This means the caregiver can build a relationship based on a thorough understanding of your needs.
Paul is clear about the quality of care Inchwater Home Care seeks to provide, “It is our goal to provide the highest standard of care to each individual. Our carefully selected caregivers are carefully matched to you and visit at a time that you request. Hazel can guide you through the difficult decisions that need to be made when looking for care, and help you decide if care at home is the route you should take”.
After 21 years of providing care high quality care in a residential setting, Paul and Maddie decided to transform their “highest quality care” ethic to care at home in 2012. Since then, we have worked hard to create the very best home care available and have since won several Top Provider awards and have been rated as Outstanding by CQC (twice).
Our Fantastic Team
| The Caregiver Team Our Caregivers provide the highest quality of care, with compassion, dedication and commitment. Staff are selected carefully and have demonstrated compassion and empathy during their induction assessment. |  They have subsequently committed to an ongoing programme of continual training and assessment and we are very pleased to have such a wonderful team supporting us. |
Hazel Norton Registered Manager  | With a background in adult social care, takes responsibility for all aspects of care delivery. Hazel has an NVQ Level 5 in Health and Social Care and takes the lead across all Care Management tasks. Hazel is currently undertaking a L7 qualification in Strategic Management. |
| Melanie Powell Deputy Care Manager  | Mel provides one-to-one support to caregivers, from induction and throughout their careers with us. She supports Hazel in her management duties and ensures standards are kept high. Mel has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification. |
| Michelle Cribben Assistant Care Manager  | Michelle is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times. Michelle has recently completed her NVQ Level 4 in Health & Social Care and is currently engaged on the Level 5 qualification. |
| Kodou Njie Admin Apprentice  | Kodou is a recent, welcome, addition to our small office team. She supports the Care Managers with the copious amounts of paperwork they generate, as well as taking calls from clients and families. She is also a wizz with design and is usually our ‘go to’ person for leaflets and posters. Kodou is about to complete her NVQ Level 3 in Business Administration. |
| Joanna Dembinska Andrade Lead Caregiver  | Joanna is often to be seen as she arrives to ‘spot-check’ caregivers, to ensure our standards remain high. Joanna has an NVQ Level 4 in Health & Social Care and a variety of experience in the community. |
| Julie Bulmer Lead Caregiver  | With a long background in nursing, Julie’s depth of experience supports us to make sure we are supporting our clients to the best of our ability. Julie conducts 3 month and 6 month reviews of need, and may contact clients throughout the year to ensure everything is going as expected. |
| Elaine Goddard Lead Caregiver  | Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for more than 10 years and her experience and knowledge (NVQ H&SC L3) helps us to make sure we are supporting our clients in the way they prefer. |
We would love to take your enquiry – please call us on 01304 241684 (Dover) or 01303 847397 (Folkestone) or click HERE to see the care services we provide.
Alternatively, click here to view a list of questions you should consider when hiring a home care agency.
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