Inchwater is an award-winning home care provider and is owned by husband and wife team, Paul and Maddie Watts. Paul and Maddie each have more than twenty years of hands-on experience in care, including running a three-star, ‘excellent’ rated, residential home in Dover and have strong connections with the Kent area.
Maddie has personal experience of the difficulties experienced when trying to find home-care for a loved one; “When my father became unwell, he needed care visits every day. Each visit was just about 30 minutes and although the carers were helpful, they were always rushed and needed to hurry so that they could get to their next appointment on time.” Inchwater Home Care ensures more dignified and respectful levels of care by encouraging longer visit times. Maddie says “One of the main bugbears my father had was the constant change in staff; I don’t think he had the same carer twice in any one week. They didn’t know him, or understand his needs”. The caregivers at Inchwater Home Care are personally introduced to the client by the Care Manager so that there is a continuity of care. This means the caregiver can build a relationship based on a thorough understanding of the individual’s needs.
Paul is clear about the quality of care Inchwater Home Care seeks to provide, “It is our goal to provide the highest standard of care to each individual. Care is delivered by our carefully selected caregivers, who are matched to each client and visit at a time that the client requests. Maddie can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take”.
In 2012, after 21 years of providing care high quality care in a residential setting, Paul and Maddie decided to transform their “highest-quality care” ethic to care at home. Since then, we have worked hard to create the very best home care available and have since won several Top Provider awards and have been rated as Outstanding by CQC (twice).
Here are our team
Our Caregivers provide the highest quality of care, with compassion, dedication and commitment. Staff are selected carefully and have demonstrated compassion and empathy during their induction assessment. They have subsequently committed to an ongoing programme of continual training and assessment and we are very pleased to have such a wonderful team supporting us.
Maddie Watts, Owner, Registered Care Manager
Maddie manages the day to day running of operations, ensuring compliance with national standards in all aspects of care and is responsible for the management of the office team and our Caregivers.Maddie is often the first point of contact for clients and their families. Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for more than twenty years.
Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012. Maddie was a 2013 finalist in the Great British Care Awards (South East Region) Home Care Registered Manager category and has taken Inchwater through two CQC inspections where we have been rated as Outstanding.
Hazel Norton, Registered Care Manager
With a background in adult social care, Hazel is a key member of staff, taking responsibility for all aspects of care delivery. Often out of the office, Hazel takes a very ‘hands on’ approach and is a key figure in helping us achieve an Outstanding quality of care.
Hazel has an NVQ Level 5 in Health and Social Care and takes the lead across a wide range of Care Management tasks.
Paul Watts, Owner, Managing Director
Paul jointly owns the Dover office with his wife Maddie. He is responsible for raising awareness of the full range of services offered by Inchwater and for the overall management of the company.
Michelle Cribben, Care Coordinator
Michelle is responsible for creating the weekly rotas, ensuring caregivers are matched to the right client. She is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.
Michelle has recently completed her NVQ Level 3 in Health & Social Care and is currently engaged on the Level 4 qualification.
Joanna Dembinska-Andrade, Lead Caregiver
Joanna provides one-to-one support to caregivers, providing guidance, enabling them to concentrate on what they do best. She is often to be seen as she arrives to ‘spot-check’ caregivers, to ensure our standards remain high. Joanna has an NVQ Level 3 in Health & Social Care and a variety of experience in the community. Joanna is currently engaged on her NVQ Level 4.
Julie Bulmer, Lead Caregiver
Julie helps ensure our standards remain high. She conducts 3 month and 6 month reviews of need, and may contact clients throughout the year to ensure everything is going as expected. With a background in nursing, Julie’s depth of experience supports us to make sure we are supporting our clients to the best of our ability.
Melanie Powell, Lead Caregiver
Mel provides one-to-one support to caregivers, primarily in the Folkestone and hythe areas. She is often to be seen as she arrives to ‘spot-check’ caregivers, to ensure our standards remain high. Mel has an NVQ Level 3 in Health & Social Care and a depth of experience in the care sector.
Elaine Goddard, Lead Caregiver
Elaine helps ensure our standards remain high by liaising directly with our clients to ensure everything is going as expected. Elaine has been with Inchwater for almost 10 years and her experience and knowledge helps us to make sure we are supporting our clients in the way they prefer.
Jack Gridley, IT Specialist
Jack juggles two roles – Client Administrator and IT support & implementation. His responsibilities include ensuring all client data is logged and stored correctly, and supporting the office and caregivers with any IT issues.
Lucy Dean, Administration Assistant
Lucy is likely to be your first contact when calling the office and she will direct your call to the person most able to support you. Lucy manages the million and one tasks that surround a busy office and ensures the office team are supported.
We would love to take your enquiry – please call us on 01304 241684 (Dover) or 01303 847397 (Folkestone) or click HERE to see the care services we provide. Alternatively, click here to view a list of questions you should consider when hiring a home care agency.