Our Caregivers provide the highest quality of care, with compassion, dedication and commitment. Staff are selected carefully and have demonstrated compassion and empathy during their induction assessment. They have subsequently committed to an ongoing programme of continual training and assessment and we are very pleased to have such a wonderful team supporting us.
|Maddie Watts, Owner, Registered Care Manager
Maddie manages the day to day running of operations, ensuring compliance with national standards in all aspects of care and is responsible for the management of the office team and our Caregivers.
Maddie is often the first point of contact for clients and their families. Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for more than twenty years.
Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012. Maddie was a 2013 finalist in the Great British Care Awards (South East Region) Home Care Registered Manager category and has taken Inchwater through two CQC inspections where we have been rated as Outstanding.
|Paul Watts, Owner
Paul jointly owns the Dover office with his wife Maddie. He is responsible for raising awareness of the full range of services offered by Inchwater and for the overall management of the company.
A qualified social worker and Chartered Manager with 30 years of experience in working in the community with adults with cognitive issues, Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.
Paul is also a CIPD (Chartered Institute of Personnel and Development) qualified trainer delivering courses to a wide variety of organisations including statutory, voluntary and private sector. He has a focus on dementia training and safeguarding, delivering the NCFE Level 2 and Advanced Practice certificates.
|Hazel Norton, Registered Care Manager
With a background in adult social care, Hazel is a key member of staff, taking responsibility for all aspects of care delivery. Often out of the office, Hazel takes a very ‘hands on’ approach and is a key figure in helping us achieve an Outstanding quality of care.
Hazel has an NVQ Level 5 in Health and Social Care and takes the lead across a wide range of Care Management tasks.
|Lauren Amy Lord, Assistant Care Manager
Lauren Amy supports Hazel in her role and assists with client assessment and staff recruitment, amongst other tasks.
Lauren Amy completed her apprenticeship with Inchwater in 2018 and has since completed a CIPD Level 5 qualification in Human Resource Management. She is currently engaged on a Health & Social Care Level 5 NVQ to further her career in social care management.
She is most likely to be one of the first people you speak to when calling the office.
|Michelle Cribben, Care Coordinator
Michelle is responsible for creating the weekly rotas, ensuring caregivers are matched to the right client. She is a wizard at adjusting calls at short notice (for hospital appointments, for example) and making sure clients and their families are happy with the scheduled times.
Michelle has recently completed her NVQ Level 3 in Health & Social Care and is currently engaged on the Level 4 qualification.
|Jack Gridley, Client Administrator
Jack juggles two roles – Client Administrator and Finance Officer. His responsibilities include ensuring all client data is logged and stored correctly, and supporting Maria with accounts. He is often also the person the office team turn to when any IT issues arise.
Jack has completed NVQ Level 2 in Business Administration and is currently engaged on a Level 3 AATA course, aiming to qualify next year.
|Joanna Deminska Andrade, Lead Caregiver
Joanna provides one-to-one support to caregivers, providing guidance, enabling them to concentrate on what they do best. She is often to be seen as she arrives to ‘spot-check’ caregivers, to ensure our standards remain high. Joanna has an NVQ Level 3 in Health & Social Care and a variety of experience in the community.
|Julie Bulmer, Lead Caregiver
Julie helps ensure our standards remain high. She conducts 3 month and 6 month reviews of need, and may contact clients throughout the year to ensure everything is going as expected. With a background in nursing, Julie’s depth of experience supports us to make sure we are supporting our clients to the best of our ability.