Our Caregivers
Our Caregivers provide the highest quality of care, with compassion, dedication and commitment. Staff are selected carefully and have demonstrated compassion and empathy during their induction assessment. They have subsequently committed to an ongoing programme of continual training and assessment and we are very pleased to have such a wonderful team supporting us.
Paul Watts, Owner
Paul, Operations Manager, responsible for overall quality of servicePaul jointly owns the Dover office with his wife Maddie. He is responsible for raising awareness of the full range of services offered by Inchwater and for the overall management of the company.

A qualified social worker with 25 years of experience in working in the community with adults with cognitive issues, Paul has a life-long interest in working with adults in a social-care setting and believes strongly that empathy and compassion are the key elements to providing excellent care.

Paul is also a CIPD (Chartered Institute of Personnel and Development) qualified trainer delivering courses to a wide variety of organisations including statutory, voluntary and private sector. He has a focus on dementia training and safeguarding, delivering the NCFE Level 2 and Advanced Practice certificates.

Paul acts as an Independent Social Worker and is retained for a number of clients who value his practical approach to ensuring safe and quality-led outcomes for the individual.

Maddie Watts, Owner

Maddie, Owner, responsible for high quality standardsMaddie manages the day to day running of operations, ensuring compliance with national standards in all aspects of care and is responsible for the management of the office team and our Caregivers.

Maddie is often the first point of contact for clients and their families. Maddie has worked in care settings her whole life, including running a residential home rated as ‘three-star excellent’ by the Care Quality Commission, for more than twenty years.

Maddie consolidated her experience and knowledge with a BSc in Occupational Therapy in 2012. Maddie was a 2013 finalist in the Great British Care Awards (South East Region) Home Care Registered Manager category.

Hazel Norton, Care Manager

Hazel Norton, Care Support

With a background in adult social care, Hazel is a key member of staff, taking responsibility for all aspects of care delivery. Often out of the office, Hazel takes a very ‘hands on’ approach and is a key figure in helping us achieve an Outstanding quality of care.

Hazel is currently taking her NVQ Level 5 in Health and Social Care, aiming to complete early 2019, and takes the lead across a wide range of Care Management tasks.

Maria Doe, Office Manager

Maria, Office Manager, responsible for maintaining high quality support in the officeMaria is responsible for ensuring the office administration runs smoothly and is often the first point of contact for prospective Caregivers. She assists with the day-to-day running of the office, making sure Client and Caregiver files are complete and up-to-date.

With a background in the care industry and a commitment to providing the highest quality of care in the area, Maria is a valued member of our growing team.

Bridget Abercrombie, Community Liaison

Bridget, Community Awareness, responsible for awareness of high quality careBridget’s role is to tell people about the excellent care Inchwater Home Care provides. With a background in the care industry and a commitment to providing the highest quality of care in the area, Bridget is a key member of our growing team.

Bridget is a Senior Caregiver and also assists with conducting Quality Assurance surveys and client service spot-checks.

Recommended on Homecare.co.uk Trainer Courses Approved Centre  UK Home Care Association top-20-award-2018