We sometimes receive some lovely letters from clients and their families, who often express their thanks for the high quality of service they receive. We love every letter as they show us we are doing things well.
Here is one we have received from a local residential home. Mr L, a long-standing client of ours, was due to transfer to the facility and we aided the transition from his home to his new accomodation. We worked closely with the carehome staff, management team and owners to achieve the best possible change.
“Hello Paul,
Many thanks to you and your staff for all your help last month with the transition between your care and ours.
We were very impressed with your dedication to your clients and we would be happy to refer you to anyone who would need your services.
Best regards,
SJ, Registered Manager”
You can read this and other testimonials here.
We have managed to feed this back to our superb caregivers, who were instrumental in ensuring as smooth a move as possible. Very proud of our caregiving team!